Cancel a flight and request a refund

It depends on the fare you bought. Fully refundable fares are refunded in full subject to any airline cancellation charge; partially refundable fares are refunded minus the airline's penalty; non-refundable fares return no airfare, though some airlines offer a travel credit. We check your fare rules and tell you which applies before we cancel anything.

A flat $25 cancellation handling fee, charged only if we go ahead with the cancellation. It is separate from any airline penalty and from the $20–$35 booking fee, which is non-refundable once a booking is confirmed. If the booking cannot be cancelled, or you decide not to proceed, there is no handling fee.

Credit-card refunds typically take 7–21 business days from the date the airline approves the refund; debit-card refunds typically 5–10 business days. Other payment methods vary and our agent will advise at the time.

When an airline cancels your flight you are generally entitled to a full refund of the airfare and taxes regardless of fare type, or an alternative flight, and in some cases travel credit. Contact us as soon as you are notified and we will claim the refund or rebook with the airline for you.

You can almost always cancel it — the real question is what comes back. On a non-refundable fare the airline usually keeps the base fare, and some carriers issue a travel credit instead. Government taxes and airport fees are often still refundable even when the fare itself is not. We check the fare rules on your ticket and tell you the actual figure before anything is cancelled.

That is usually the worst option available. A no-show typically forfeits the fare, and on many airlines it automatically cancels the rest of the itinerary including your return flight. If you know you cannot travel, cancelling beforehand almost always leaves you better off than simply not turning up. Call +1 (570) 599-6951 before departure.

Often yes, although some airlines will not split a reservation. Where it is allowed, the cancelled passenger is assessed on their own fare rules while everyone else keeps their seats. We confirm whether your airline permits it before quoting, since the answer changes both the refund and the fee.

The airline booking reference (PNR) and the last name on the ticket. We retrieve the reservation, confirm it can still be cancelled, and tell you what the airline will refund and what it will keep. Our flat $25 handling fee applies on top of the airline's own penalty, and we state the complete total before cancelling anything.